Guides
Guides & playbooks
Short, practical notes from working with independent restaurants and hotels.
Rolling out QR ordering in a dining room
- Place one card per table, facing the guest's seat — not the centre of the table.
- Brief staff to mention it once when seating: "You can order and pay from the card whenever you're ready."
- Keep waiters on the floor for recommendations; let the menu handle second rounds and the bill.
- Add suggested pairings to your three best-selling mains first.
Stopping fake transfer alerts
- Never release food or keys on a screenshot. Wait for the payment to be confirmed.
- With Loftspace, an order shows as paid only after Paystack confirms it — staff don't have to judge.
- Tell your team that "paid" in the dashboard is the only proof that counts.
Winning direct bookings from returning guests
- Put your guest link on the room QR card and in your checkout message.
- Offer something small for booking direct next time, like early check-in.
- Sell extras during the stay — late checkout and airport rides are the easiest wins.
Ready to try it? Set up free.