Help centre
How can we help?
The questions restaurant and hotel teams ask us most. Click a question to open its answer. Can't find yours? Send us a message.
Getting started
How long does setup take?
Most businesses finish the four setup steps in about 10 minutes: business details, menu or services, email confirmation, and sharing your link.
Do I need to replace my current systems?
No. Loftspace sits in front of what you already use. Orders and requests arrive in your Loftspace dashboard and can be forwarded to your team on WhatsApp.
Can I set up more than one location?
Yes. Set up your first location, then add others from your dashboard. Each gets its own link and QR codes.
Menus and services
How do I add my menu?
Upload or paste your existing menu during setup. We pull out dishes and prices, and you check each one before anything goes live.
Why must I confirm allergens myself?
Allergen and dietary information has to be accurate. We suggest tags, but only you know your recipes, so each dish needs your confirmation.
Can I change prices later?
Yes, at any time from your dashboard. Changes show on your link and QR codes immediately — no reprinting.
Payments
How do guests pay?
Guests pay by card, bank transfer or USSD through Paystack. An order is only marked paid once Paystack confirms it, so screenshots of fake transfers don't count.
When do I receive the money?
Payouts follow your Paystack settlement schedule straight to your bank account. Loftspace does not hold your funds.
Account
I didn't get my confirmation email
Check your spam folder, then request a new link from the setup page. Disposable email addresses are not accepted.
How do I close my account?
Email info@loftspace.co from the address on your account and we'll close it and delete your data as described in our privacy policy.
Still stuck?
Contact us and a person on our team will reply.